Information

Welcome to MC Jewelry's frequently asked questions. Here, you'll find answers to common queries about our exquisite 18k and 21k gold jewelry, order process, delivery, and more. We aim to provide clarity and ensure a smooth shopping experience for every customer in Auckland and beyond.

Frequently asked questions

At MC Jewelry, we're dedicated to offering timeless Dubai-sourced gold pieces that are 💯 pawnable and crafted with elegance. Our commitment to quality and integrity ensures every item reflects a lasting investment. Explore our FAQs to learn more about our online boutique and how we can adorn you with prestige and beauty.

What types of jewellery do you offer?
MC Jewelry specialises in exquisite 18k and 21k gold pieces, sourced directly from Dubai. Our collection includes a wide range of necklaces, bracelets, earrings, and rings, all designed to offer timeless elegance and lasting value.

How do I place an order?
Ordering from MC Jewelry is simple. Browse our online shop, add your desired items to the cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete your purchase. For any assistance, please contact us at [[email]] or [[phonenumber]].

Do you offer international shipping?
Currently, MC Jewelry primarily serves customers in Auckland, New Zealand. For inquiries about international shipping, please contact our customer service team at [[email]] to discuss potential arrangements and costs.

What are your payment options?
We accept various secure payment methods, including major credit cards and online payment platforms. All transactions are processed safely to protect your financial information. For specific payment inquiries, please reach out to us.

Are your jewellery pieces 💯 pawnable?
Yes, all our gold jewelry pieces are 💯 pawnable, reflecting their genuine quality and value. We ensure transparency and authenticity in every item we sell, providing you with confidence in your investment.

How should I care for my MC Jewelry pieces?
To maintain the lustre and beauty of your MC Jewelry, we recommend regular cleaning with a soft cloth and mild jewellery cleaner. Avoid exposure to harsh chemicals and store your pieces in a dry, safe place when not in use. Further care instructions can be found on our website or by contacting us.

What is your return and exchange policy?
At MC Jewelry, customer satisfaction is paramount. Please refer to our detailed return and exchange policy on our website for information regarding eligible returns, exchanges, and the process to follow. We aim for fair and timely resolutions for all concerns.

How can I contact customer service?
Our customer service team is here to assist you. You can reach us via email at [[email]] or by phone at [[phonenumber]] during business hours. We are dedicated to providing prompt and helpful responses to all your inquiries.

Important details before you buy

At MC Jewelry, we want to set clear expectations to ensure your complete satisfaction. Please note that some of our exquisite lightweight items may appear larger or smaller in photographs compared to their actual size. We strive for accurate representations, but variations can occur. We encourage you to review all product descriptions carefully and contact us if you have any questions about specific dimensions or weight before making a purchase.

Discover elegance with MC Jewelry

Step into a world of luxury and investment with our stunning Dubai-sourced gold pieces. We're committed to quality and exceptional service, ensuring every purchase is a treasure. Join us and be a part of the MC Jewelry story.